Our Reviews

Everybody was wonderful to help in anyway they can! Excellent Service Gross Motors! Thank you again! Doug & Helen Jelinek

Right on time, very courteous, helpful and pleasant. Even offered to back my car inside so I did not have to go out in the rain!

Awesome vehicle was done in no time even recommended you guys to some friends!

They have awesome customer service!!

I look forward going there for service because they do such a great job and they are very Very Friendly . I didn't have to wait very long.

Always excellent service , and everyone is very professional and courteous.

Gross Team did a great job. Thanks Randy

Megan was absolutely 💯 to work with. Took time to show a couple vehicles, answered all our questions, friendly and helpful, she moved the buying process along quickly and we drove away the same day in a new vehicle.

Good

The service was great and I was taken care of pretty quickly!

Been a customer at Gross motors for years. Have always been treated very well.

Excellent service, very friendly atmosphere would recommend to everyone.

It was good.

20 minutes in and out. Perfect.

the guys were helpful

I had an issue with part of my grill popping out, they took care of that while I had the oil changed, didn't charge, that is appreciated.

Professional, helpful and friendly staff!!

Checked many things; replaced what was needed with my request.

Bought a truck and have had nothing but problems with and they cannot seem to fix it and have had little to no contact about what they are going to do.

The service dept. is awesome! They got my oil change done, fixed my tire that had a slow leak and also notice i needed an air filter that needed to be replaced all within a short time. I was very impressed with the quick service and always happy to get work done at this dealership!!!!

I enjoy going there because they are all very nice and answer all questions that I ask.

Service and tire rotation completed as scheduled. Also serviced transmission.

Oil went great it didn't take long

The personnel were easy to talk to and very informative about many areas of the vehicle. They definitely tried to meet our needs in finding the right vehicle for us.

I brought my 2012 Volt into the service area for a complete look over to get ready for the winter months coming. I also needed new brake shoes, calipers, etc. The young men in the service & parts area are always so helpful & friendly. I'm getting older, with a disabled husband so I'm not very gifted in knowing all the things my car may need. They treat me with patience, kindness & respect to get my car back to me in a timely manner. And if we had to wait for parts to come in, they were quick to let me know about that. And above all of this -- they gave me a new Chevrolet Bolt to drive while my car was in the shop!! Great place to do business! Thanks guys!!

Always a good experience!

Was one of the best, most friendly teams I have had the pleasure to work with when purchasing a vehicle! Derek, Amanda, and Mike thanks for all the help! I look forward to working with you again and I will be sure to share my experience with others looking for a vehicle . Of the last 4 trucks that I have purchased, this is the first to be back in Wisconsin. Thanks-Dan

Was able to get an appointment within a day. Service was completed in a timely fashion and explained what was checked when I picked up vehicle.

Got me in fast....Took care of my issue

Sean was great to work with. Put a lot of effort into a little issue to try and fix. Appreciate the effort guys. I'll definitely be back for service here.

Remembers you, is your advocate, soft selling, helpful.

Quick and efficient

Very professional and answered my questions. Thank you

Austin was great keep us updated on everything

Always helpful and appreciate all you do with customer courtesy.

They got vehicle in on time and out on time well done.

Great service!

Very timely and efficient!

Easy to schedule, worked with me, got me in ASAP. Very

The sales person was wonderful and spent a great deal of time with us, however, unless I missed it she forgot to tell me that chevy did not supply an owners manual with the new truck. That would have been a deal breaker for me, but it's to late now. In addition, the person who appraised my 2012- F150 is a lying dog. He offered only $500.00 for that truck and said it was full of rust. That was not true. If he didn't want any Fords on the lot just say so, don't give me that rust BS. But I love the truck, so all is well if you can get me that owners manual.

The staff and service were awesome as uasual. ALways a great experience.

Vary good

When I asked how bad the parts that were replaced the mechanic didn’t seem to care!!!

It is always great

As always, the experience was positive. I was greeted by name, asked if I needed a loaner or ride, and as I chose to wait I was able to comfortably wait in the lounge. Gross Motor’s reputation for good service was the reason I chose to buy cars from them when I moved to Black River Falls and I have not been disappointed.

Gross always does a great job!

They worked with me to get my truck corrected and offered me options They were patient about me getting it to a point where it would get done.

The service department at Gross has always been fantastic. They keep both of our vehicles in great condition.

I purposely take my vehicles to only two GM Dealerships, one in each state I "snowbird" reside in, and Gross is one I rely on. Their service, care, and quality is superb.

Great shop.nice people

Staff always friendly and helpful.

The service was great and fast! The service department was wonderful and helpful! I recommend to all customers!

Friendly, updated with delays, helpful with info system info

the service department is great. They always go the extra mile to help me at a moments notic.

Austin,the young man we dealt with who sold me my truck, did a great job. He listened to what I was looking for and made the decision and process easy. I am very impressed with Gross. The gal that did the financing part also made it easy and was very nice.

Gross Chevy is my go to place for oil changes or any other problems I have for my Equinox. They always take time to go through all the things they did or need to have done with my car! They are great guys to work with

everyone I interacted with was helpful and courteous. I enjoyed a coke and looked at the inventory on the sales lot. My Camaro service was completed and I was on my way.

The problem didn’t get fixed.

I was overdue for an oil change. I talked to the service manager late Monday afternoon, and he got me in at 7:45 the next morning. Very accommodating!

Very friendly and helpful when I was wondering what tires would be the best option for me.

It was Great

Well done on timr

Staff is prompt to attend to customer arriving for service and timely start of service on vehicle. Comfortable waiting area and thanks for optional refreshments. My only suggestion is that it is not real clear upon arriving - where should I park my car ? Elderly or handicapped drivers may find walk thru to desk as uncomfortable. I did navigate okay but after a lifetime of working with elderly and disabled, I do keep those conveniences in mind.

It was a very friendly environment and they answered every question I had and helped me through all the steps I never felt left out

Nice people

Staff is always friendly and knowledgeable and they always call and tell you what’s going on

Awesome!

Friendly staff! Nice touch with the cheese for June Dairy month. My girls enjoyed the play room with tv/toys.

Staff is always friendly and helpful.

Fast friendly and asked the right questions about what I wanted and needed

Everyone was very helpful and the appointment was on time.

I had my oil changed and tires rotated. They got me in and out in good time.

They always get me in and out quickly.

Purchased new tires; took a little longer than expected to get them put on.

Eli helped me out About what Warranty I had left on vehicle. The Zurich Plan did not show up on my service file or was just missed. The rest of the crew in the Service Dept. are always good as they can be!

It was a very pleasant experience at Gross Motors Black River Falls. The staff was very supportive and worked very hard to make my experience a very positive one.

On time as promised

Always friendly and will only do what is necessary to get you back on the road. They call if they see another problem, but ultimately allow you to decide what you can get corrected and when.

I was only getting an oil change and tire rotation, but it was done quickly and I was informed that I was down to 3mm of brake pad on the front brakes. I appreciate all the additional inspections and services that the technician performs.

Hi, James Paul has always been considered of me, always asked how I am and gives me the information I need about my Car. He informed me about maybe needing new tires before Winter and also about 3 tires and 1 free special coming up. I will call in October and I hope he will be to work me with the tire purchase and installing them. Thank you for all the help thru the years. I also called back about and talked to another individual and he filled me in on the tire deal more! Bye

They fixed our in a very timely matter. A good job of repairing it also.

1st oil and filter change! Treated awesome by sales, and service!

Excellent service as always.

Everyone that works there is great.

always smooth

They always do a great job there.

Always professional service and customer care!

Friendly and efficient service from everyone I spoke with.

Work done in timely manner.

Always Great and helpful with questions and concerns. Rocky got us set and a easy sailing appointment. Will be back next service!!

Great Service

Great service prompt and work done quickly

Convince of vehicle pickup and returned

Great

Service men at counter most pleasant! Service was done in a timely fashion and pleased with fast start to finish!

Always pleasant and friendly staff

Had new tires put on and a remade transmission installed.

The team at Gross is always friendly and takes time to explain anything I may have questions about.

Addressed my concerns promptly and explained the problem efficiently. The repair was done in a timely fashion. Very satisfied with the service I received. We will definitely return.

Excellent service. Had me in and out and out on the road quickly

Exceptional service from Gross dealer ship! All the Gross employees were wonderful and very helpful!

Great people

They are so very friendly and helpful . I enjoy taking my car there. They are so understanding . They gave me a car to go and get some groceries while they were working on my car. I would never take my car any other place to be worked on. I trust them so very much .

All good ,had coffee and waited.

I’ve been a loyal Toyota customer for 35 plus years. I decided to switch it up. My experience with Gross motors and my salesman Derrick was beyond my expectations !!

Enjoy the people that work there in tne service department

Always friendly staff

Diagnosed engine light and repaired in 2 hours. Fast.

Excellent service, great communication

As always great work and friendly, helpful staff.

Addressed our problem quickly.

Great service!

As always we received excellent service. All the owners and employees are very helpful and kind!!!

Prompt great service

Always great

Repairs were made on time as promised. Cost of the repair was very close to the estimate.

Everything was great

Good Communication and Service as always.

Impressed with the care that is and was taken to ensure my satisfaction. Friendly, knowledgable, and kept me informed. A great experience and Derek was fantastic as always.

Awesome job

Always outstanding

Perfectly done. Staff are exceptional.

On time as promised.

They got the needed parts very fast

Prompt and professional.

You need a quality loaner for a 80000 service drop off. Not a 200 loaner. My only issue.

Great service at a reasonable price. The service manager did a great job

They pick up my car at work, do the maintenance and return to my work. Wonderful service!

Very kind ,helpful and easy to talk to.

The service department is always polite and timely.

Somehow we had our dates screwed up and I showed up a day early. They were flexible and squeezed me in! Thanks!

Excellent

Had a new tail lamp accessory installed. I was in and out in a flash. Was very satisfied.

Very nice and quick service. So welcoming and overall a good experience

Everthing was handled professionally. I needed service on vehicle and also need help with the finance section on a contract where money was still being withdraw. Every thing was a 5 star rating. Thank you for all the help over the years. Betty Anne Stasny

Easy to with. Derek is awesome and very knowledgeable.

Everyone was friendly; it was a very efficient experience...

The staff was nice and friendly. I love to go to a place where I walk in and they greet me by my name

I have always been treated well and gotten good service.

Friendly group!

Appreciate we were able to get same day service

On a phone call, I was offered an appointment quickly that worked with my schedule. After the appointment, I received an explanation of work completed.

All of the staff was very knowledgeable and helpful and when I went to pick up my new lease, they took time show and explain everything. I forgot my sunglasses in my Buick and they had them waiting for me when I returned on Monday.

Excellent service

Great service and always take care of any issues.

Great purchase experience. Everyone was great to work with.

Always service with a smile

Timely and friendly

Had new Sierra serviced GOF and all weather mats installed

Needed I fuel filter change had me in and out the door within 35 minutes